PRIVACY POLICY

Based on Article 13 of the Swiss Federal Constitution and the data protection provisions of the Federal Data Protection Act (DSG), every person has the right to the protection of their privacy and to protection against misuse of their personal data. We comply with these provisions. Personal data is treated strictly confidentially and is neither sold nor passed on to third parties. In close cooperation with our hosting providers, we strive to protect databases as best as possible from unauthorized access, loss, misuse, or falsification.

When accessing our websites, the following data is stored in log files: IP address, date, time, browser request, and general information transmitted about the operating system and browser. These usage data form the basis for anonymous, statistical evaluations, so that trends can be identified and our offers improved accordingly.

If there is any inconsistency between this privacy policy and other applicable contractual or business terms of alpineum café & bar GmbH or Sama Sama, the provisions of this privacy policy shall take precedence.

General Principles

Data protection is a matter of trust, and your trust is important to us. We respect your personality and privacy. At the same time, we want to ensure the protection and lawful processing of your personal data. With this privacy policy, we inform you about our methods of processing personal data, and you decide whether you wish to consent to such processing.

This privacy policy covers both historical and future personal data. If you consent to the processing of your personal data, we will not only process the personal data collected from you in the future in accordance with this privacy policy but also your personal data already stored with us.

When we speak of processing your personal data, we mean any handling of your data, such as:

collection
storage
management
use
transfer
disclosure
deletion

Retention

We retain your personal data for as long as we deem it necessary or appropriate to comply with applicable laws or as long as it is required for the purposes for which it was collected. Your personal data will be deleted once it is no longer needed, and in any case after the legally prescribed maximum retention period has expired.

Your Rights

You have the right to assert your data protection rights at any time and to obtain information about your stored personal data, to have it corrected, supplemented, object to its processing, or request deletion. The relevant contact details can be found in Section 4 below. In this context, we reserve the right to correspond with you electronically (especially by e-mail).

Collection of Personal Data

We collect your personal data whenever we have contact with you. Examples include:

when you purchase our goods or services
when you subscribe to our newsletter or other promotional communications
when you take part in competitions or prize draws
when you participate in one of our surveys
when you use or communicate with us via our websites, apps, or on social media platforms
Categories of Data
Personal data: name, first name, birthday/age, home address, delivery/billing address, phone numbers, e-mail addresses, preferences, purchasing power information.

Customer activity data: contract information, purchase history, returns, complaints, customer service contacts.

Session data: duration/frequency of website visits, language/country settings, browser/OS info, IP address, search terms.

Location data: when using mobile devices.

Communication data: phone calls, emails, SMS, MMS, instant messages.

Cookies

We use cookies on our websites. These are small files stored on your computer or device when you visit our site. Cookies help us:

ensure core functions (e.g. shopping cart functionality)
adapt content to user preferences
make browsing more convenient
optimize our advertising (showing products/services relevant to you)
Most cookies are deleted after a session (“session cookies”). Some may remain (1 month to 10 years) to recognize preferences on future visits.

Cookies do not contain personal data and cannot be directly linked to specific individuals.

You can configure your browser to block cookies or delete them, but this may limit functionality.

Web Analytics

To continuously improve and optimize our services, we use tracking technologies such as Google Analytics. Google Analytics uses cookies to analyze usage of our website. Data may be transferred to servers abroad, especially the US.

Your IP address is anonymized and not linked with other Google data. You can block cookies in your browser, but this may reduce functionality.

By using this website, you consent to the processing of your data by Google for the purposes described above.

Newsletter (MailChimp)

We use MailChimp (The Rocket Science Group LLC, USA) to send newsletters. By subscribing, you consent to receiving promotional information about our products, offers, campaigns, and company news.

MailChimp is certified under the EU-US Privacy Shield, ensuring compliance with European data protection standards.

Collected data: email address (mandatory), optionally name.

Tracking: newsletters contain a web beacon (tracking pixel) to record opens, clicks, time, and technical info. This helps us adapt content to user preferences.

Unsubscribing: you may unsubscribe at any time via the link at the bottom of each newsletter. Once unsubscribed, your personal data will be deleted unless legally required otherwise.

Competitions (Example: “Create your #alpigelati”)
Eligibility: residents of Switzerland, aged 12–112.
Duration: 8 April – 15 June 2019. Voting 17–23 June 2019.
Prize: production of winning gelato flavor by Gelateria dell’Alpi GmbH, exclusive tasting, and delivery.
Winner selection: Top 5 ideas chosen by company, final voting on social media.
Notification: winners notified by email.
Claiming: must respond within 10 days; otherwise prize forfeited.
Legal recourse excluded. No correspondence will be conducted.